BaytoGo - Help

Based on my experience with existing customers, I have expanded the FAQ list below. Please review it to find possible answers to your questions. If your question are still not answered, please contact me at support@baytogo.com. I will make all effort to answer your emails within 1-2 business days.

Questions & Answers

	General

	How do the notifications I send look like?
	What happens when my trial period is over?
	I have hundreds/thousands of items on sale. How can I make use of your service?
	Where can BayToGo send the notifications?
	What wireless devices support the services BayToGo offers?
	How up-to-date are the notifications I receive?
	How do I stop or re-start the receipt of notifications?
	I expected to receive a notification about change in item price but did not. Why not?

	Notifications

	What happens if my wireless device is turned off?
	The price of one of my items increased but I have not been notified. Why not?
		My items are posted in a currency other than USD. How does this affect my notifications or preferences?
	What statistics can BayToGo provide me, and how can I see them?
	Why don't I receive notifications at night?
	Why am I not receiving any notification?
	What are the seller preferences?
	What if I do not set up any seller preferences?

	Your Account, Pricing and Payment Issues

	What are the available price plans and which one is best for me?
	What payment methods can I use?
	How do I extend my service period?
	I forgot my user/password information. How do I recover it?

	My Referral Program

	Do I get any credit for people I refer to BayToGo?
	What is the best way to refer others?

	Image Hosting

	What is the URL my images are uploaded to?


	General

	What do the notifications I send look like?

	The complete list of the notifications I send can be found in our How Does It Work page.

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	What happens when my trial period is over?

	The trial period lasts for one month, after which you need to upgrade your account to become a regular member. Go to 'My Account' web page to upgrade.

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	I have hundreds or thousands of items. How can I make use of your service?

	eBay sellers that have high volume of traffic can limit the notifications I send to them by using the 'Seller Preferences' page. In that page you can request to be notified only when specific events happen in your auctions (e.g., the total increase in income exceeds a specific threshold).

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	Where can you send the notifications?

	BayToGo will send you the notifications to the e-mail address you provide during registration. This e-mail addresses can be either wireless e-mail address or regular e-mail address.

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	What wireless devices support the services BayToGo offers?

	All wireless devices with e-mail or SMS capability can receive our notifications.

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	How up-to-date are the notifications I receive?

	BayToGo checks the status of your auctions every 15 minutes on the average. All of our notifications are accompanied with time stamp so even if you do not read them upon receipt, you will know when they occurred.

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	How do I stop or re-start the receipt of notifications?

	Log in, go to 'My Account' tab and click the 'Start/Stop Notifications' link. A web page will be displayed where you can Start or Stop the notifications.

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	I expected to receive a notification about change in item price but did not. Why not?

	If you have not received a notification, please check your notification preferences. There could be a few reasons for that. For example, the event of price change did not occur during the time windows you specified or the increase in price was smaller than the minimum increase amount you specified. Please also check with your wireless provider that your cell phone supports text messaging and that SMS service is available for you.

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	What happens if my wireless device is turned off?

	BayToGo sends its notifications regardless of whether your device is on or off. However, if it is off, you may or may not receive it when you turn it on. This depends on how long your wireless operator keeps the messages in their system.

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	Notifications

	What happens if my wireless device is turned off?

	BayToGo sends its notifications regardless of whether your device is on or off. However, if it is off, you may or may not receive it when you turn it on. This depends on how long your wireless operator keeps the messages in their system.

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	The price of one of my items increased but I have not been notified. Why not?

	You may have set your Seller Preferences in such a way that this specific notification was not sent to you. To modify or set your seller preferences, please click here.

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	My items are posted in a currency other than USD. How does this affect my notifications or preferences?

	I do not perform any currency conversion when checking your preferences. This means that if, for example, you requested to receive notifications only if the total increase in sales is greater than $100, but have posted your items in GBP, I will send you a notification if the total increase in sales exceeds 100 GBP.

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	What statistics can BayToGo provide me and how can I see them?

	With BayToGo you can review all your sales and customers. This will allow you to keep track of your performance, identify repeat customers and see historical information, sorted and filtered as you like. I also plan to provide eBay sellers with wireless daily statistics about the number of items they sell, the average closing price for items with bids and the total increase in sales. This too will be free of charge.

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	Why don't I receive notifications at night?

	Well, I think you should have some rest too. Unless you have set up specific time window (see the 'Seller Preferences' web page) to receive our notifications, I will send notifications only between 08:00am and 08:00pm. When registering with BayToGo I will ask you for your time zone.

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	Why am I not receiving any notification?

	There could be several reasons: 1) You have changed your eBay user ID but have not made the same change in BayToGo. In this case I will not be able to locate your items and send you notifications. 2) The notifications I sent you are passing through the internet like any other email and are received at your local wireless operator who, in turn, sends them to your wireless device as an SMS message. If the wireless operator has network problems the notifications may not receive on time. 3) You have set your preferences so that none of the activities related to your auctions trigger notifications. E.g., you requested receipt for notifications only if the change in item price is greater than $50, and this situation has not yet occurred. 4) The email addresses you have provided are incorrect. Please log in and check your account details. If none of the above applies, please contact me for further assistance.

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	What are the seller preferences?

	The seller preferences allow you to filter out some of the notification trigger events. For example, you can request not to receive notifications if the increase in price is less than $5, or to be notified only when a minimum price has been reached. To modify or set your seller preferences, please login and go to 'My Account'.

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	What if I do not set any seller preferences?

	The default setting will hold for you. This means that during our normal notification hours I will check the items you sell and send you notifications about any increase in price for each one of your items. If there is a change in price for more than one item since the last time I sent you a message, I will send you notifications for each change.

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	Your Account, Pricing and Payment Issues

	What are the available price plans and which one is best for me?

	The basic service is free. Upgrade is available for as low as $2.95 / month: $24 for 6 months ($4 per month) $35.40 for 12 months ($2.95 per month) For your convenience, all payments are made through PayPal.

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	What payment methods can I use?

	I accept payments only via PayPal as it is the fastest and most secure way to make payments on the Internet. By using PayPal, you will not need to share your financial information with me. Once your trial period is over, you should upgrade your account in order to continue receiving our service. To do that, log in into our web site and click the 'My BayToGo' tab.

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	How do I extend my service period?

	Login into our site, go to 'My BayToGo' tab, and click the 'My Account' link. A web page will show your balance and expiration date, and will allow you to extend your service period.

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	I forgot my user/password information. How do I recover it?

	Click the 'forgot your password?' link at the home page and follow the instructions.

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	My Referral Program

	Do I get any credit for people I refer to BayToGo ?

	Yes! When a new user signs up, s/he can type your referrer number in the 'referral' box. If this user upgrades to the BayToGo Plus membership you will receive $3. See my Affiliate Program for details.

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	What is the best way to refer others?

	Let other eBay sellers know about our service and provide them your BayToGo referral number.

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	Image Hosting

	What is the URL my images are uploaded to?

	Your images are uploaded to http://www.baytogo.com/hosting directory. The URL you should use when creating your HTML is http://www.baytogo.com/hosting/<your-image-name> Please note that the images are stored for 14 days.

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